LEGAL
Halo Networks Limited respects your privacy and is committed to handling personal information in accordance with the Privacy Act 2020 and its information privacy principles.
This statement explains how we collect, use, store and disclose personal information when you visit our website, contact us or otherwise interact with Halo.
Last updated: July 2026
We may collect personal information that you provide directly to us, including:
Your name;
Email address and telephone number;
Company, organisation or development name;
Property or project address;
Information about a proposed or existing development;
Information submitted through our contact or support forms;
Fault reports and details about affected properties or equipment;
Correspondence and other information you choose to provide.
Where Halo operates an electricity distribution network, we may also hold information required to establish, administer, monitor and support network connections and individual connection points.
We only seek to collect information that is reasonably necessary for a lawful business purpose.
When you use our website, limited technical information may be collected automatically, including:
Device and browser type;
Approximate location based on your internet connection;
Pages viewed and time spent on the website;
Referring website or search source;
Website performance and diagnostic information.
This information may be collected through cookies or website analytics services and is generally used in an aggregated form to understand website use and improve performance.
We may use personal information to:
Respond to enquiries;
Review proposed developments or existing network proposals;
Provide information about Halo’s services;
Coordinate network planning, establishment, operation and support;
Investigate and respond to network faults;
Communicate with developers, residents, consultants, contractors, retailers and other relevant parties;
Maintain network, connection and regulatory records;
Administer our website and improve its content and performance;
Meet legal, regulatory, safety and electricity-market obligations;
Protect Halo’s rights, systems and infrastructure.
We will not use personal information for an unrelated purpose unless permitted by law or authorised by the person concerned.
Halo may share personal information where reasonably necessary with:
Consultants, contractors and service providers supporting a development or network;
Electricity retailers, metering providers and electricity-market participants;
The local electricity network operator;
Investigate and respond to network faults;
Regulators, government agencies or emergency services where required;
Technology, hosting, email, document-storage and website-service providers;
Professional advisers such as lawyers, accountants and insurers.
We do not sell personal information.
Where a service provider stores or processes information outside New Zealand, we will take reasonable steps to ensure the information is handled with appropriate safeguards.
Our website may use essential cookies and analytics technologies to support website functions, understand how the site is used and improve its performance.
You can usually control or disable cookies through your browser settings. Disabling some cookies may affect how parts of the website operate.
Halo takes reasonable steps to protect personal information from loss, unauthorised access, modification, disclosure or misuse.
Information may be stored in electronic systems operated by Halo or trusted service providers. Access is restricted to people who need the information for legitimate business purposes.
No internet transmission or storage system can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to:
Manage an enquiry, project or network;
Maintain operational and regulatory records;
Resolve disputes or faults;
Satisfy legal, contractual, accounting or reporting obligations.
Information that is no longer required will be securely deleted, anonymised or otherwise disposed of where reasonably practicable.
You may ask Halo to confirm whether we hold personal information about you and request access to or correction of that information, subject to the Privacy Act 2020.
To make a request, contact our Privacy Officer using the details below. We may need to verify your identity before responding.
If a privacy breach occurs that is likely to cause serious harm, Halo will take appropriate steps, including notifying the Office of the Privacy Commissioner and affected individuals where required by law.
Questions, access requests, correction requests or privacy concerns can be directed to:
Privacy Officer
Halo Networks Limited
Level 2, 60 Khyber Pass Road
Grafton, Auckland
hello@halonetworks.nz
(09) 243 0850
You may also raise a concern with the Office of the Privacy Commissioner if you are dissatisfied with how your privacy concern has been handled.
We may update this privacy statement from time to time to reflect changes to our services, technology or legal obligations.
The latest version will be published on this page with the date of the most recent update.